Wichita Computer Repair – Thank You For Your Support

Local Businesses Suffer Tech Support Crisis While Nerds Attend Dragon Con

In early days computer support was catered through direct on-site visit of technicians or by repair shops. Gradually, this method was substituted by remote technical support. In fact, this is a dynamic concept and is of great help. The Internet feasibility and the advent of quality remote software have given wings to the concept. This online support has crossed all barriers and hurdles and one can expect the support anywhere anytime. Whether one has a need of PC repair at home or office, in day or night, facing small or big problems he can get instant help through the Internet or phone.

All of our technical support service professionals are RESCUECOM Level-3 Certified technicians who solve your computer technology problems –both the complex and the simple. Whether the computer issues plaguing you are commonplace or entirely unique, RESCUECOM Certified Level-3 technicians will deliver a computer repair solution for you fast and flawlessly. We only certify technicians who prove their expertise in resolving issues with all aspects of technology. Even if you believe your technology is beyond help, call our team of experts. RESCUECOM’s Certified Level-3 Technicians will resolve issues that other techs have told you can’t be fixed! That’s right! Introducing iProtector.

In August, our blog featured a story about one of the most lucrative cybercriminal scams of the past year. This con game involves fraudulent phone calls from cybercriminals posing as Microsoft tech support representatives A fraudulent tech support representative calls to alert you that your trojan has a virus. The bogus caller then explains that if you will allow remote access to your computer, the Microsoft tech support team can quickly “fix” the virus problem for you. The combination of the phone call supposedly from Microsoft and the request for remote access to your computer seems to catch people off-guard.

The tech professionals are highly trained in resolving any computer issue remotely so that you don’t have to wait for the technician to come. Fixing computer problems online is the most convenient way to let you go with your computer in no time. Along with troubleshooting your technical issue, online computer tech support technician also inform you about what they are doing. Thus, everything is transparent from their side. While giving them access of your PC, you don’t have to worry about your important data as these services are highly professional and reliable in maintaining your data security.

This is the initial support level responsible for basic customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions. citation needed The first job of a Tier I specialist is to gather the customer’s information and to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem. 11 When analyzing the symptoms, it is important for the technician to identify what the customer is trying to accomplish so that time is not wasted on "attempting to solve a symptom instead of a problem." 11

In virus tech support jobs, you handle both hardware- and software-related tasks as needed by a business or organization. Tasks are often varied and touch on a number of functions within an office. Since so many office functions are now computerized, the role of tech support people continues to expand. A common trait of individuals in tech support jobs is an interest in gadgets and cutting-edge technology. Conduct research on the internet or check books out from the library about your industry. In jobs such as this, an associate's degree will provide more opportunities for advancement, but you may learn everything you need to know about tech support on-the-job.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Critical Thinking trojan — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their infection group is dependent on a business’ need, want, or desire as it revolves around their ability to sufficiently serve their customers or users. The reason for providing a multi-tiered support system instead of one general support group is to provide the best possible service in the most efficient possible manner. 11 A common support structure revolves around a three-tiered technical support system. Tier/Level 1 (T1/L1) edit.