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An important question that you should ask the computer technician representing the IT support service is, “How do we get support?” It is wise to ask the computer networking support provider about communication. Ask the computer technician how you will be getting in touch with the Managed Service Provider (MSP) he is representing. Do they have a single point of contact and will you be assigned a case manager? Also, inquire about the means of communication – Skype, email, phone, etc. Find out what hours your contact will be available. Having someone who works for the provider on your side can be a lifeline when things go awry.

One is a diagnostic service called PC Checkup for $29.99. "Think of it like taking your car to the auto dealership service," said Lenny Alugas, vice president of Norton Premium Services. The technician will perform a series of tests then inform the customer if additional services are necessary. The trojan second premium service, PC Tune Up, is more invasive. At $69.99, the technician will run a diagnostic, then fine-tune the operating system for performance. Both services include "next step" recommendations so that customers can be aware of the causes and take better care of their PCs in the future.

About two years ago I signed up with a local ISP. They gave me somesoftware to install and said it would take up to five days for my accountto be activated. I installed the software, but five days later I stillcouldn't get on. I waited two more days, then called to trojan find out what theproblem was. The tech support person said he would check on it and call meback. Four hours later, I still hadn't received a call, so I called again.The same guy answered the phone. I asked if he had figured anything out.He replied that he had not.

In addition to that, you need to inquire about the process for adding new services. Majority of businesses plan to grow in the subsequent years and they need business IT services to grow with them. Discuss with the prospective providers how they plan on implementing additional IT support products and the parameters they virus use to warrant expansion of the IT department. Business IT services have become an integral part of modern businesses as IT systems are the platform on which majority of business activities rest. It is, therefore, important to factor them into your business’ short and long term strategies in order to ensure success.

Watson is currently highly appealing to the banking sector, where the computer could easily tailor solutions to customers based on their financial situation. ANZ Bank and Nielsen have already signed with IBM as clients, and more are sure soon to follow in other industries as well. For instance, Watson is currently tested for use in the health-care industry, and while it might never replace doctors, it could quickly suggest treatment and medication based on a series of imputed symptoms. The customer-care market is a much more high-volume, and consequently high-paying field for IBM, which is why this is where the company is currently concentrating most of its Watson machine efforts.

This is a more in-depth computer level than Tier I and therefore costs more as the techs are more experienced and knowledgeable on a particular product or service. It is synonymous with level 2 support, support line 2, administrative level support, and various other headings denoting advanced technical troubleshooting and analysis methods. Technicians in this realm of knowledge are responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. 11.