Increased Variance In Combating Computer Stress Syndrome

Things A Computer Tech Support Can Do For Your Company

Megan enjoys her job in computer tech support that requires her to think logically and procedurally. She used to get overwhelmed when she dealt with difficult tickets, but now she is well versed in the IT department's policies. She knows when to escalate a ticket to other members of staff in computer careers and when she should do more research. Lately, more advanced IT staff have started helping her solve difficult tickets related to internet problems, and this has given her more exposure to internet systems. She is grateful for her job that is helping to shape her IT career.

Expanding technology and software requirements across organizations have increased the demand for computer support specialists. Gateway Technical College’s IT- Computer Support Specialist associate degree program is designed to prepare you for a career in information technology which focuses on the support of end users. In addition to the hardware and software knowledge that you gain, emphasis is placed on helping you gain critical soft skills that are in high demand by area employers. The training, skills, and certifications you obtain in this program will help you find a job in a variety of environments including small businesses, not-for-profit organizations and enterprise-sized corporations.

Students graduating with an Associate in Science degree at City College of San Francisco with a Major in virus Networking and Information Technology (CNIT) may seek employment in entry-level network administration or computer technical support positions. After completion of the required General Education areas and 21 units of CNIT courses with a grade of C or better, a student could qualify for an A.S. degree with a Major in Computer Networking and Information Technology. The Major consists of completion of the Core Courses and 9-11 units of required courses from one of the option areas listed below.

When you’re good with computers and technology, you often have lots of admirers – admirers who call you every now and then for advice on how to make something work that they can’t figure out themselves. The traditional way to help someone over the phone is to get them to describe computer what they see on their screen and try to figure out what they could be doing wrong. The better way would be to use a free remote support tool that lets you see the other person’s display on your screen and use your mouse and keyboard as if it were connected to their computer.

The National Consumers League’s Fraud.org has seen a recent uptick in this “tech support scam.” These occur when a fraudster, claiming to work for well-known technology companies like Microsoft or Norton, contacts a consumer. The scammers claim that viruses have been detected on the computer and that they can remotely remove it for a fee, typically anywhere from $100 to $400. The victim is then instructed to go to a Web site or open computer program that “proves” that the computer is compromised. Often these programs show computer functions that look scary but are actually normal.

One is a diagnostic service called PC Checkup for $29.99. "Think of it like taking your car to the auto dealership service," said Lenny Alugas, vice president of Norton Premium Services. The technician will perform a series of tests then inform the customer if additional services are necessary. The computer second premium service, PC Tune Up, is more invasive. At $69.99, the technician will run a diagnostic, then fine-tune the operating system for performance. Both services include "next step" recommendations so that customers can be aware of the causes and take better care of their PCs in the future.

As per their website, it states, “We collect information as part of operating our Websites and Services.” Their website also states, “Microsoft collects and uses your personal information to operate and improve its sites and services. These uses include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.” They may call you, marketing a new product or have survey questions, but they will never fix your computer.

but hate the nuisance of putting on pants and leaving your house? Great news! Microsoft has launched an online version of its in-store AnswerDesk tech support, letting customers get the help they need from the comfort of their own busted computer. You can go online to get live chat-based help from a selection of techs 24/7. The service lets you shop for assistants, based on experience for troubleshooting help. The first taste is free - if you need additional support with things like remote computer removal or system training, however, it'll cost you. The service requires a Windows Live ID and can be found at the source link below.